Returns & Exchanges

At Mocka, we want you to love your new furniture and decor, which is why we offer a 30-day return policy for change-of-mind purchases on all items in original condition. Whether it's a sofa that doesn't fit or a rug that doesn't match, we are here to help you find the perfect piece for your home.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully disassemble the item if necessary and place it back in its original packaging with all hardware and assembly instructions included.

3

Ship It Back

Print your prepaid shipping label provided by our team and drop the package off at your nearest authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing